Refund and Returns Policy

Effective Date: January 7, 2025

At StreetCiteIno, we are committed to ensuring your complete satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we offer a straightforward return and refund policy. Please read through the following terms and conditions to understand how we handle returns, exchanges, and refunds.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • Timeframe: The item must be returned within 30 days from the date you received it.
  • Condition: The item must be unused, unopened, and in its original packaging, with all tags, accessories, and manuals included.
  • Proof of Purchase: You must provide proof of purchase (such as an order number or receipt) when requesting a return or refund.

2. Non-Returnable Items

Certain items are not eligible for return, including:

  • Customized or Personalized Products: Items that have been customized or personalized with engraving, alterations, or other modifications.
  • Consumable Goods: Items such as strings, drumsticks, reeds, and cleaning supplies that have been opened or used.
  • Opened or Used Electronics: Products such as headphones, microphones, and audio equipment that have been opened or used, unless they are defective or damaged.
  • Sale or Clearance Items: Items marked as “final sale” or “non-returnable.”

3. How to Return an Item

If you are eligible for a return, follow these steps:

  1. Contact Us: Reach out to our customer service team at info@streetciteino.com or call us at (417) 358-3520 to initiate the return process. Please provide your order number and the reason for the return.

  2. Return Authorization: Once your return request is reviewed and approved, we will issue you a Return Authorization (RA) number. This RA number must be included with your return shipment to ensure we can properly process it.

  3. Pack the Item: Carefully pack the item(s) being returned in their original packaging (if available) to prevent damage during transit. Ensure the RA number is clearly visible on the outside of the return package.

  4. Ship the Item: Ship the item back to us at the following address:

    • StreetCiteIno Returns
      1129 Cedar St,
      Carthage, Missouri (MO)
      Zip Code: [Enter Zip Code Here]

    Please note: Return shipping costs are the responsibility of the customer, unless the return is due to a defective or incorrect item. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item without tracking.

4. Refunds

  • Processing Time: Once we receive and inspect the returned item(s), we will notify you of the status of your refund. Refunds will typically be processed within 5-7 business days of receiving your return.
  • Refund Method: Refunds will be issued to the original payment method used for the purchase. Please note that it may take up to 7 business days for the refund to appear in your account, depending on your bank or credit card provider.
  • Shipping Fees: Please note that shipping fees are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective products).
  • Restocking Fee: We reserve the right to charge a restocking fee of up to 15% for returns on certain items, particularly large or bulky items, unless the return is due to our mistake.

5. Exchanges

We currently do not offer direct exchanges. If you need a different size, color, or model, please return the original item for a refund and place a new order for the replacement item. If the item is out of stock or no longer available, we will notify you, and you may choose to select an alternative product or receive a full refund.

6. Defective or Damaged Items

If you receive an item that is defective, damaged, or incorrect, please contact us within 7 days of receiving the product. We will gladly offer a full refund, replacement, or repair at no additional cost to you. In such cases, we will cover the return shipping costs.

7. Cancellations

If you wish to cancel your order, please contact us as soon as possible. Orders that have not been processed or shipped can be canceled without penalty. If the order has already been shipped, the return process outlined above will apply.

8. International Returns

For international orders, the return process is the same as domestic orders; however, customers are responsible for all return shipping costs. In addition, any customs duties or taxes paid on the original order are non-refundable.

Contact Information

If you have any questions or need assistance with your return or refund, please contact our customer support team:

  • Email: info@streetciteino.com
  • Phone: (417) 358-3520
  • Mailing Address:
    StreetCiteIno
    1129 Cedar St
    Carthage, Missouri (MO)[Zip Code]

Please note: By purchasing from StreetCiteIno, you acknowledge and agree to our Refund and Returns Policy. This policy is subject to change at any time, and any such changes will be updated on our website with the revised Effective Date.