Shipping Policy

Effective Date: January 7, 2025

At StreetCiteIno, we strive to ensure that your shopping experience is smooth and convenient, including a fast and reliable shipping process. This Shipping Policy outlines the shipping options available, the shipping process, and the terms and conditions related to the shipping of products purchased from our website, www.streetciteino.com. Please read through this policy to better understand how we handle your orders.

1. Shipping Methods and Costs

We offer several shipping options to meet your needs. The cost and delivery time will depend on your location, the shipping method chosen, and the size/weight of the products.

  • Domestic Shipping (within the U.S.):

    • Standard Shipping: 5-7 business days (may vary based on destination).
    • Expedited Shipping: 2-3 business days (available for an additional fee).
    • Overnight Shipping: Next business day delivery (available for an additional fee).

  • International Shipping:

    • We also offer shipping to international destinations. Shipping fees and delivery times vary depending on the destination country and the weight/size of your order.
    • Delivery times for international shipments typically range from 7-14 business days, but may vary depending on customs processing and local postal services.

    Note: For international orders, customers may be responsible for any customs duties, taxes, or import fees required by the destination country. These fees are not included in the product or shipping costs at checkout and are the buyer’s responsibility.

  • Free Shipping: We offer free domestic shipping for orders over a certain amount within the United States. The qualifying amount for free shipping may vary and will be indicated on the checkout page or as part of a promotional offer.

2. Shipping Locations

  • Domestic Shipping: We offer shipping to all U.S. states, including Alaska, Hawaii, and U.S. territories. The shipping cost will be calculated during checkout based on the destination and shipping method chosen.

  • International Shipping: We ship to many countries around the world. Shipping fees and delivery times will be calculated at checkout, and customs fees may apply, which are the responsibility of the customer.

3. Order Processing and Handling Time

  • Order Processing: We process orders within 1-2 business days after receiving your order, depending on product availability. Orders placed on weekends or holidays will be processed on the next business day.

  • Order Confirmation: After placing your order, you will receive an order confirmation email that includes your order details, including products, quantities, prices, and shipping address.

  • Tracking Information: Once your order has shipped, we will send you an email with a tracking number and a link to track your package through the carrier’s website.

4. Shipping Time

  • Domestic Orders:

    • Standard Shipping generally takes 5-7 business days.
    • Expedited Shipping typically delivers in 2-3 business days.
    • Overnight Shipping ensures next-day delivery, depending on availability and your location.

  • International Orders:

    • Delivery time for international orders usually takes 7-14 business days, depending on the shipping method and destination country. Customs clearance may add additional time to the delivery process.

Note: While we strive to meet our estimated delivery times, external factors such as weather, holidays, or carrier delays may cause shipping times to vary.

5. Shipping Costs

Shipping costs are calculated at checkout and are based on the following factors:

  • Shipping Destination: Domestic vs. international locations.
  • Order Size and Weight: Larger or heavier items may incur higher shipping fees.
  • Shipping Method: The method chosen (Standard, Expedited, Overnight) will affect the shipping cost.

We offer free shipping promotions from time to time, which may have specific terms and conditions. Always check our website for the latest offers.

6. Order Tracking

Once your order has shipped, you will receive an email with the tracking number and a link to the carrier’s website. You can use this information to track the progress of your package in real-time.

  • Tracking Delays: Sometimes, there may be delays in updating tracking information, especially in the early stages of transit. If you notice an issue with tracking, we encourage you to wait 24-48 hours for the carrier to update the status.

  • Lost or Stolen Packages: If your package is lost or stolen, please contact us immediately. We will work with the carrier to investigate the issue. StreetCiteIno is not liable for lost or stolen packages after they have been confirmed as delivered by the shipping carrier.

7. Shipping Issues and Delays

  • Delays: While we do our best to ensure timely deliveries, shipping carriers may experience delays due to weather, holidays, customs processing, or other factors. StreetCiteIno is not responsible for such delays but will assist you in resolving any shipping-related issues.

  • Incorrect Shipping Address: Please ensure your shipping address is accurate and complete when placing your order. If you notice an error in your shipping address, please contact us immediately at info@streetciteino.com or call us at (417) 358-3520. We cannot be held responsible for delays or non-delivery due to incorrect shipping details provided by the customer.

  • Refused Shipments: If a shipment is refused by the customer or returned to us due to an incorrect address, the customer will be responsible for the return shipping costs and any re-shipping fees.

8. Shipping Restrictions

  • P.O. Boxes: We are unable to ship to P.O. Box addresses for certain carriers. Please provide a physical address when placing your order.

  • Military Addresses (APO/FPO/DPO): We do offer shipping to military addresses, but please be aware that shipping times may vary, and packages may experience delays due to security protocols and customs.

  • Oversized and Fragile Items: Some larger or fragile items may require special shipping arrangements or additional fees. If this is the case, we will contact you to discuss the best shipping options.

9. Customer Responsibilities

  • Customs and Import Fees: International customers are responsible for paying any customs duties, taxes, or other import fees that may apply when the package arrives in their country. These fees are outside of our control and are not included in the product or shipping price.

  • Shipping Addresses: Customers are responsible for ensuring that their shipping address is accurate and complete. If a package is returned due to an incorrect address, the customer may be required to pay return shipping fees and the cost of reshipping the package.

10. Contact Information

If you have any questions regarding our shipping policies, need assistance with tracking your order, or experience any shipping issues, please feel free to contact us:

By placing an order with StreetCiteIno, you agree to the terms outlined in this Shipping Policy. We are committed to providing excellent service and ensuring that your order reaches you in a timely and safe manner.