Sales Policy

Effective Date: January 7, 2025

At StreetCiteIno, we are committed to providing our customers with the highest quality musical instruments, accessories, and related products. Our Sales Policy outlines the terms and conditions under which we sell our products, process your orders, and handle any related issues. Please review the following policy to understand how we operate when you make a purchase from our website.

1. Product Information and Availability

  • Product Listings: All products listed on www.streetciteino.com are described as accurately as possible with relevant details such as product specifications, prices, and images. However, we do not guarantee that all information, including pricing and availability, is error-free. In the case of any discrepancies, we will contact you before processing your order.

  • Product Availability: Product availability is subject to change due to factors such as demand, stock levels, and supplier availability. We make every effort to ensure that products listed on our website are in stock and ready for shipment. If an item is out of stock or backordered, we will notify you and provide an estimated availability date, offer alternatives, or cancel the order with a full refund.

  • Product Updates: We may update product descriptions, pricing, and availability at any time without notice. If a product becomes unavailable after your purchase, we will notify you and either offer a replacement or process a full refund.

2. Pricing and Payment

  • Pricing: All prices on www.streetciteino.com are listed in USD and are subject to change without notice. We strive to provide accurate pricing; however, errors in pricing may occur. If a pricing error is identified after your order has been placed, we will contact you to offer the correct price or cancel the order and issue a refund.

  • Payment Methods: We accept a variety of payment methods for your convenience, including:

    • Credit and Debit Cards (Visa, MasterCard, American Express)
    • PayPal
    • Apple Pay, Google Pay, and other secure digital payment methods
    • Gift Cards (if applicable)

    Payments are processed securely using trusted third-party gateways, and we comply with the Payment Card Industry Data Security Standards (PCI DSS) to ensure your payment information is handled safely.

  • Taxes: Sales tax will be applied to orders shipped to addresses within the United States, based on the laws of the state to which the product is being shipped. The applicable sales tax will be calculated at checkout.

3. Order Confirmation and Processing

  • Order Confirmation: After you place an order, you will receive an order confirmation email with details of the items purchased, your shipping information, and the estimated delivery time. Please review this confirmation carefully and notify us of any discrepancies.

  • Order Processing: We aim to process orders as quickly as possible. Orders typically ship within 1-2 business days. However, processing times may vary depending on factors such as payment verification, stock availability, and shipping conditions. You will receive a notification once your order has been shipped, along with tracking details.

  • Order Modifications and Cancellations: If you need to make changes to your order, please contact us immediately. Once an order is processed or shipped, it cannot be modified. If you wish to cancel your order, please do so before it has been processed or shipped. If your order has already shipped, please refer to our Refund and Returns Policy for return instructions.

4. Shipping and Delivery

  • Domestic Shipping: We offer domestic shipping across the United States. Estimated delivery times are 5-7 business days for standard shipping, depending on your location and the shipping method selected during checkout. We provide shipping options through trusted carriers, such as UPS, FedEx, and USPS.

  • International Shipping: We also offer international shipping to many countries. Delivery times vary by destination, and shipping fees will be calculated at checkout based on the weight of your order and the destination country. Please note that international customers may be responsible for additional customs duties, taxes, or import fees, which are not included in the shipping costs.

  • Shipping Fees: Shipping fees are calculated based on the size, weight, and destination of your order. These fees will be clearly displayed during checkout before you confirm your purchase. From time to time, we may offer free shipping promotions for qualifying orders within the United States.

  • Tracking Your Order: After your order is shipped, you will receive an email with your tracking number and a link to track the status of your delivery. If you experience any issues with your shipment, please contact us immediately for assistance.

5. Returns and Refunds

  • Returns: We accept returns in accordance with our Refund and Returns Policy. If you are unsatisfied with your purchase or received a defective product, please initiate a return within 30 days of receiving your order. For more details, refer to our Refund and Returns Policy.

  • Refunds: Refunds will be processed to the original payment method used for the purchase. Refunds typically take 5-7 business days to appear in your account, depending on your bank or payment provider. Please note that shipping fees are non-refundable unless the return is due to an error on our part.

6. Customer Support

At StreetCiteIno, we are dedicated to providing exceptional customer service. If you have any questions or concerns about our products, services, or policies, please don’t hesitate to reach out to us:

Our customer support team is available to assist you with order inquiries, returns, exchanges, product information, and any other concerns you may have.

7. Limitation of Liability

  • Disclaimer: StreetCiteIno is not responsible for any indirect, incidental, special, or consequential damages arising from the purchase or use of our products. Our liability is limited to the total amount of your purchase.

  • Product Warranties: Some of our products may come with a manufacturer warranty. For information about warranty coverage, please refer to the specific product’s details or contact us for more information.

8. Governing Law

This Sales Policy is governed by the laws of the state of Missouri, USA. Any legal disputes related to this policy or any purchases made through StreetCiteIno shall be resolved in the courts located in Carthage, Missouri.

9. Changes to This Policy

We reserve the right to update or modify this Sales Policy at any time. Any changes will be posted on this page with the updated Effective Date. We encourage you to review this policy periodically to stay informed of any changes.

Contact Information:

If you have any questions or need assistance regarding our Sales Policy, please contact us: